OpenAsset is installed by an Axomic Support Engineer. The installation process takes 1-2 hours to be completed. The installation can be performed over a number of different remote connection methods (Webex, TeamViewer, RDP, etc)
OpenAsset can be installed on the following physical or virtual Windows servers:
We support the following Browsers:
OpenAsset supports Internet Explorer versions from IE8 to IE11, although we highly recommend IE10+ for the best experience and access to all available features. We also support clients who need to force Internet Explorer in to "Compatibility View Mode" for intranet sites due to the requirements of legacy software, although OpenAsset does not require this feature to be enabled.
If you want to integrate OpenAsset with your intranet site you can do so by adding an iframe which loads OpenAsset inside an intranet page, however please be aware that this is not supported if the host intranet page is running in Compatibility View Mode.
We recommend you disable Compatibility View Mode for your intranet site if it supports this, as this will allow OpenAsset to run inside an iframe for a more integrated intranet experience. If your intranet requires Compatibility View Mode to function correctly, you can still add an iframe for OpenAsset however this iframe will simply display a link prompting users to click to launch the product in a new browser tab, as a result it might be better in these circumstances to forgo the iframe and just add a link instead.
With respect to the space requirements for the images, this really depends on the amount of images the you may have. However, we recommend a 500GB partition to start off with. If you wish the local image store can reside on a separate drive or RAID array on the server or an external RAID array such as a SAN or NAS.
For more details, visit our file storage page.
The AssetBar, which allows users to "Drag & Drop" files into programs like InDesign, PPT and Word, is an application. As a result it must be installed on each users machine before they can use the Drag & Drop feature.
The AssetBar will be installed with a .msi for Windows users and a .dmg for the Mac users. The users will be prompted to download these files the first time they click the "Drag + Drop" button in OpenAsset.
Here is information on installing the AssetBar:
- on Windows: http://help.openasset.com/07_Technical_Stuff/Installing_Adobe_Air_AssetBar_(Windows)
- on Mac: http://help.openasset.com/07_Technical_Stuff/Installing_Adobe_Air_AssetBar_(Mac)
For Windows users we highly recommend deploying the .msi through a GPO. Otherwise Windows users will need elevated privileges to install. Mac users will need the ability to install applications, which is typical of most Mac systems anyways.
Contact our Support team for the .msi and .dmg files to deploy.
Can OpenAsset run on a machine with other servers?
Yes, but we would recommend not running OpenAsset on a machine with mission critical applications, e.g. an email server. OpenAsset will compete for memory and processing power when it is converting images. The marginal cost of running OpenAsset on a dedicated machine is small for a typical hardware setup, and we recommend making the investment.
Do I provide the hardware?
Yes, you provide the hardware for OpenAsset.
How is OpenAsset remotely supported?
Most support issues can be resolved remotely by our dedicated support team. If we need to access your OpenAsset server then you can provide us with RDP, TeamViewer, or Webex access.
What happens if there is a complete hardware failure?
In the case of complete hardware failure Axomic will reinstall your OpenAsset software as part of the support service however we will require access to backup copies of your OpenAsset Database & Image Store (we do not offer data recovery services).
Which browsers are supported?
The following summarizes the supported browsers:
Windows
Mac OS X
Unix / Linux
What happens if I need more storage in the future?
If at any point in the future you require additional storage and plan to migrate the OpenAsset image store to new hardware, Axomic offers a service that gets the job done rapidly and with minimal disruption.
